Selected 2011

Ramez Kalis

  • Current company Crystel
  • Location Jordan
  • Industry Enterprise Software & Services

In 2007, Crystel was launched as the first independent contact center in Jordan. With the aim of improving customer service across the MENA region, Crystel provides high quality and multilingual contact center outsourcing services, at competitive rates, from its premises in Amman and Karak. Taking advantage of Jordan’s political stability, competitive costs, robust telecommunications infrastructure, educated workforce, and neutral dialect, Crystel has become a regional leader in the contact center outsourcing arena.

Along with the full range of inbound and outbound contact center services, the company offers consultancy and business process outsourcing to clients worldwide. Crystel has expanded its business services in 2016 to include customer support, sales & marketing, intelligence, research and data management, back office, as well as training.

The company’s experienced professionals analyze each client’s business model to determine how customer interactions can be aligned with their strategic initiatives utilizing industry-leading technology. Since its launch, Crystel has earned a reputation for their high quality service as one of the region’s certified outsourcing providers.

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