High-Impact Entrepreneurship

2013 Endeavor Entrepreneur Summit Video: Jenn Lim on Delivering Happiness the Zappos.com Way

Jenn Lim is the CEO and Chief Happiness Officer of Delivering Happiness, a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science based happiness, passion and purpose at work, home and everyday life. In 2010, Jenn led the launch and management of Tony’s first book (Delivering Happiness) which has sold over 460,000 copies worldwide. Today, she’s dedicated to growing the Delivering Happiness movement so we can all pay happiness forward — knowing if we create happier companies/communities/cities, we can make this a happier world.


0:04 On What Creates Happiness for our Lives

5:22 What Would You Do Without the Fear of Failure?

7:21 Priorities at Zappos: Company Culture and Customer Service

10:55 Lessons from Zappos: Commitment, Core Values, Transparency, Vision, Relationships, Building the Right Team

18:07 Employing the Science of Happiness at Zappos

22:37 Delivering Happiness in Action



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